Customer Service

Contact Us
Please feel free to contact us for any reason. We are here to assist you with any information regarding your order.

1. By Email at
2. By Phone 818-686-3466
3. By mail at:

Vuelta USA Inc.
12350 Montague St. Unit L
Pacoima, CA 91331

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Ordering Online
You can order products directly from our web site 24 hours / 7 days a week. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please call our Customer Service Dept. at (818) 686-3466 Orders do process quickly and at times it may be too late to make any changes.

When placing your order, please make sure you provide your correct billing address for your credit card. If we do not have your credit card billing address your order will be canceled.

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Shipping & Delivery
We only ship in the Continental United State via UPS, USPS and FedEx at our discretion
Standard shipping will arrive within 5 to 10 business days.

Shipping Rates:
$0--------$19.99 = $6.50 Shipping Charge 
$20.00 - $49.99 = $9.00 Shipping Charge

Shipping to Alaska and Hawaii addresses is not available.
Shipping to APO and FPO addresses is not available.
Shipping to PO Boxes is not available.
Shipping to an International address is not available.

Payment & Pricing
We accept the following forms of payment: Visa, MasterCard, American Express and PayPal

All of our pricing and specifications are subject to change without notice. We will do our best to keep our website as up to date as possible.

California Residents pay 9.75% Sales Tax

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Warranty & Returns
Vuelta products are covered by a one-year manufacturer’s warranty against defects in materials and workmanship from date of original purchase. Proof of purchase with original receipt is required for warranty service.

To return a product please call or e-mail Vuelta USA to get a Return Authorization Number prior to sending any return.

All items that are shipped to you in the original manufacturer's packaging must be returned in the same packaging. Once your return is received and processed, we will issue a credit to your credit card or Pay Pal account. Return Authorization Number must be clearly marked on outside of package. Please make returns within 10 days of receiving RA#. A copy of original purchase receipt must accompany return authorization. Please note that a 15% Restocking Fee may apply to any non-warranty return.

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Shipping Damage
Inspect your order carefully upon receipt. Any damage to your order during shipping must be reported immediately to the delivery service to make your claim. If you suspect a product has been damaged during shipping, please contact the delivery service or Vuelta USA at 818-686-3466 for further information as soon as possible.

Vuelta USA Inc.
12350 Montague St. Unit L
Pacoima, CA 91331
Email at
Phone 818.686.3466

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Privacy and Security

Your privacy as a Vuelta USA customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. We all have concerns about the security of financial information on the internet or anywhere else. If we weren't confident that your order and personal information could be handled safely, we wouldn't provide this service.

We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see 'https' rather than 'http' in your browser address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers.

Any information you enter is encrypted. If you are using Internet Explorer, look for the padlock next to the address bar if you are using the latest version. This lets you know that you are operating in a secure environment. If you use another browser (Safari, Opera, Firefox, Chrome, etc.), please make sure you know how your secure encryption iconography works.

All this means you can safely enter your credit card number and personal information without fear of having it intercepted by anyone. Credit card numbers are stored only on our internal database which is not connected to the internet and is secure.

In addition, we don’t share your information with anyone. We use it only to process your order and if you let us, to inform you of some things you might be interested in.