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WHEEL WARRANTY
PRODUCT WARRANTY: Vuelta wheels are covered by a
one-year manufacturer’s warranty against defects in materials and
workmanship from date of original purchase. Damage to
wheel(s) or any part thereof – including rims, spokes, hubs or
axles – NOT covered by warranty includes, but is not limited to,
crashes, accidents or other mishaps, incurred during any
competition or training; damage caused by incorrect installation
or maintenance or incorrect use of tools; damage caused by road
surface conditions or weather, or results thereof. Wear to tires
and/or tubes is considered normal wear and tear and not covered by
warranty.
WARRANTY RETURNS: Contact the retailer you purchased
your Vuelta wheels from for return instructions. Products returned
to Vuelta USA under warranty for replacement are subject to
inspection and direct or equivalent replacement at the discretion
of the Warranty Department. Vuelta USA does not issue
refunds. Replacement time can be from one business day up to
indefinite time upon receipt of appropriate replacement product to
remedy a specific warranty situation. Products claimed for
warranty must be received first before replacement can be issued.
If you have to return your wheel(s) directly to Vuelta USA,
call 818-686-3466 to request a Return Authorization Number and
shipping instructions. Include a copy of proof of purchase and
return product within 10 business days from date RA
Number was issued.
AFTER CALLING VUELTA USA AND RECEIVING RETURN
AUTHORIZATION NUMBER, SEND PRODUCT FOR WARRANTY REPLACEMENT TO –
VUELTA USA
12350 MONTAGUE ST., UNIT L
PACOIMA, CA 91331
STANDARD WARRANTY REPLACEMENT: Include $11.95 with
returned product to cover shipping and handling. Checks received
with products will be held until they clear bank before
processing. Vuelta USA is not responsible for funds lost during
shipping.
EXPEDITED WARRANTY REPLACEMENT: A product that needs to
be replaced before it can be sent will be processed as a regular
sales order with the customer’s valid credit card, which will be
credited upon receipt of the warranty product. Any required
freight above our standard warranty return shipping must be
charged to the customer’s credit card before processing.
INELIGIBLE RETURNS: Modified wheels that have been
installed and removed, or damaged from mishandling or incorrect
installation, cannot be returned for warranty,
exchange or credit. Vuelta USA does not recommend use of
its wheels with titanium cogs or cogsets, which can damage the
cassette body. Wheels damaged in this way are not covered under
warranty.
PROOF OF PURCHASE: The invoice or receipt that came with
your wheels from where you purchased them is your proof of
purchase for any Vuelta road or mountain wheel purchased through a
recognized retailer. It is valid one year from date of original
purchase. Keep your proof of purchase in a safe place and do not
lose it.
PRODUCT COMPATIBILITY: Not every model Vuelta road or
mountain wheel may be compatible with bikes, frames and products
manufactured by other companies. Check with your local bicycle
shop or qualified mechanic, or call us if you need more
information prior to purchase.
All Vuelta wheels are designed to meet applicable EU, UCI and
US CPSC standards and are shipped complete and boxed, to be
installed by a professional bicycle dealer, shop or qualified
mechanic. Vuelta USA cannot accept or fulfill any requests to
modify, or alter, any model wheel or any part or component
thereof, or build custom wheel models.
COMPLETE BIKES EQUIPPED WITH OEM-MODEL VUELTA WHEELS: If
you purchased a bicycle equipped with Vuelta wheels, contact the
retailer for further product and warranty information.
Rev. 08-30-07 Vuelta USA |
